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Terms & Conditions – Custom Orders

You are here: Home / Terms & Conditions – Custom Orders

How to order

You may order via email, phone, or through our website. Please use our online quote forms, and we will respond to you as soon as possible.  Please note that during some periods we may have many email requests, please call (03) 62244331 if you haven’t heard from us.

Once we have confirmation from you that you would like to proceed with your order, we will send you your invoice via email.

Your invoice will also include instructions for payment.  Please note, if paying via direct deposit, that you must notify us that you’ve paid before the order is confirmed.

Typically we require two to four weeks notice – subject to booking availability as some bookings are made months in advance. We recommend planning your cake order well in advance to avoid disappointment.

If you have an urgent order, we may be able to help.  The best method is via telephone on (03) 62244331.

Bookings, Deposits, and final payment

A 50% deposit is required once you choose to go ahead. Your order will not be recognised unless the deposit has been paid, and you have notified us.

This deposit payment is not refundable as it acts as a placeholder for you.

The remainder of your balance is due one week before delivery, or on collection for pick-up orders. For orders that placed in a short timeframe, payment is required in full to secure your booking.

Payment methods

We accept the following payment methods:

EFT ( Electronic Funds Transfer )

Over-the-phone (Visa or Mastercard – we do not accept AMEX)

In-Store at 445 Macquarie Street, South Hobart, Tasmania.

Please note: When making payment via EFT, please use your name as the reference so we can identify your payment. Your payment may take two days to appear in our account depending on your financial institution.  Please email us with a confirmation – orders are not confirmed until we receive your remittance.

Cancellation

If you require to cancel your order, all deposits or payments made in-full are non-refundable as our bookings are limited. We can provide Store Credit if you cancel your order with at least two weeks notice.
Refunds
 
We will not provide refunds based on the flavour or texture of the cake as these are subjective.  If the product is brought back to our store, a credit may be granted if we determine the cake does not meet our standards.  The cakes must be delivered back to us in a timely fashion, preferably within 48 hours of pick-up or delivery. Please contact us promptly to let us know of any issues.  We will determine if the quality did not meet our standards – this is solely at our discretion, and store credit may be issued.  We will not issue store credit to customers who do not contact us within 48 hours.

We do not provide refunds for orders that are eaten.

Delivery & Collection
Delivery is available Monday to Saturday.  We do not operate on a Sunday unless specially arranged.  Our deliveries have a four to six-hour time window depending on our delivery schedule.  If your order is required to be at a venue by a specific time we do recommend having your cake delivered the day before your event.  If the order is unable to be delivered the day before, please contact us on 62244331 to discuss.
Delivery charges vary depending on your location.
Once your order has been collected or delivered, we accept no responsibility for any damages that occur.  It is your responsibility to follow the care and storage suggestions we have offered to you.
On rare occasions, delivery times may change due to unforeseen circumstances.  We will do our best to update you if something out of our control comes up.

Edible image printing, colour matching and designs

Please keep in mind that the colours in your photographs, logos, and corporate images may vary due to the edible nature of our food colourings and the ingredients we use. Our edible printer works off the CMYK colour model, so if you have specific colour mixes, please provide them, and we will do our best to match your request.  You may also send us colour swatches if you wish.
Due to the nature of computer screens, mobile devices, colours may vary.

Intellectual Property

We photograph every order we make.  The images remain our intellectual property and may not be used without our permission.
We reserve the right to use our images without compensation to you, which includes, but is not limited to, our social media sites, website, promotional work or any other form of advertising.

Decorum

We will not tolerate, under any circumstances, abuse or rudeness to any of our staff.  We reserve the right to end a phone call, refuse an order, or terminate any order if we feel it necessary.

Privacy

We respect your rights to confidentiality following Australian Law.  Any personal data provided to us is kept secure and will not be passed on to a third party or company.
We do not store credit card information.

BUSINESS HOURS

PLEASE CHECK HOME PAGE FOR CURRENT OPENING HOURS

VISIT US

445 MACQUARIE STREET
SOUTH HOBART, TASMANIA
PHONE: (03) 62244331
EMAIL: info@atinybitmarvellous.com.au

tinybitmarvellous

A South Hobart store specialising in custom cakes, cupcakes, biscuits, balloons, and more! Email: info@atinybitmarvellous.com.au

A Tiny Bit Marvellous
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